TunnelFleet

Refund Policy

Last updated: July 17, 2026

We want you to be satisfied with TunnelFleet. This Refund Policy outlines when and how you can request a refund for your subscription.

1. Free Trial

All new subscriptions begin with a 7-day free trial. During the trial, you have full access to your plan's features at no cost. If TunnelFleet isn't right for you, simply cancel before the trial ends — you won't be charged.

2. Refund Eligibility

Within 7 Days of First Payment

If you are unsatisfied with TunnelFleet after your first payment (i.e., when your trial converts to a paid subscription), you may request a full refund within 7 days of that charge. No questions asked.

After 7 Days

Refunds after the initial 7-day window are handled on a case-by-case basis. We may issue a full or partial refund if:

  • You experienced a significant service outage that we were unable to resolve
  • You were charged in error (e.g., duplicate charge, wrong plan)
  • A documented bug prevented you from using core functionality for an extended period

Not Eligible for Refund

  • Charges older than 30 days
  • Partial months — we do not prorate refunds for mid-cycle cancellations (you keep access until the end of the period)
  • Annual subscriptions used beyond 14 days
  • Accounts terminated for violating our Terms of Service
  • Costs from your third-party VPS provider (DigitalOcean, Hetzner, Vultr, etc.) — these are outside TunnelFleet's control

3. Plan Downgrades

When you downgrade your plan, the change takes effect at the end of your current billing period. No refund is issued for the remaining time on the higher plan — you continue to receive those benefits until the period ends.

4. Plan Upgrades

Upgrades are charged immediately with a prorated amount for the current billing period. If you upgrade and then decide to downgrade within the same period, the prorated charge for the upgrade is not refundable, but the credit will be applied to future invoices automatically by Stripe.

5. Annual Subscriptions

Annual plans are billed upfront for the full year at a discounted rate. Refund eligibility:

  • Within 14 days of annual payment — full refund available
  • After 14 days — no refund, but you may cancel and retain access for the remainder of the year

6. How to Request a Refund

To request a refund, please contact us with your account email and a brief explanation:

We aim to respond to refund requests within 2 business days. Approved refunds are processed back to your original payment method and may take 5–10 business days to appear on your statement.

7. Chargebacks

If you believe a charge is unauthorized, please contact us first. We're happy to resolve billing issues directly. Filing a chargeback without contacting us may result in account suspension during the dispute process.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Material changes will be communicated via email.

9. Contact

Questions about billing or refunds?